We want you to be satisfied with your purchase of car cleaning, washing, and maintenance products. If you are not happy with your purchase, you may request a return or refund in accordance with the following policy.
- 30-Day Return and Refund Policy
Glacinote LLC offers a 30-day window for return and refund requests.
Customers may contact us to request a return or refund within 30 business days from the date the items are received.
Requests made after this 30-day period may not be accepted, unless otherwise required by applicable law.
- Return Eligibility
To be eligible for a return, items must generally meet the following criteria:
The items must be unused, uninstalled, and unconsumed.
The items must remain in their original condition.
The original packaging, accessories, and any related components should be as complete as possible.
You must be able to provide an order number or valid proof of purchase.
For items that have been used, damaged, are missing essential accessories, or otherwise do not meet return criteria, we will handle the situation on a case-by-case basis, in compliance with applicable laws.
In cases involving product quality issues, damage during transit, or the shipment of incorrect items, your statutory rights remain protected, regardless of the general return conditions listed above.
- How to Request a Return
If you wish to return an item, please contact us via email within 30 days of receiving your order.
When submitting your request, please provide:
Your order number.
The name of the item(s) being returned.
The reason for the return.
Photographs of the item(s) or a description of the issue (if applicable).
Our customer service team will review your request as soon as possible and provide you with further instructions for the return process.
Please do not return any items without prior confirmation, as this may cause delays in processing your return.
- Refund Policy
Once your return request has been reviewed and approved, Glacinote LLC will process your refund in accordance with applicable regulations.
Refunds will generally be issued via the original payment method.
Refund Processing Timeline:
Review of return request: Typically 1–3 business days. Refund Initiation: Once approved, refunds are typically processed within 5–10 business days.
Receipt of Funds: The actual time it takes for funds to appear in your account may vary depending on your financial institution or payment provider.
After a refund has been processed, it may take additional time for the transaction to be reflected in your bank or payment account.
- Return Shipping Costs
Responsibility for return shipping costs is determined by the reason for the return:
For product quality issues or incorrect items:
If a product is confirmed to have a quality defect, was damaged during transit, or is an incorrect item, Glacinote LLC will—depending on the circumstances—cover reasonable return shipping costs or provide an appropriate solution.
For returns based on personal preference:
If a customer requests a return due to personal preference, an accidental purchase, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs.
Specific arrangements will be communicated to the customer during the review of the return request.
- Damaged, Incorrect, or Missing Items
Please contact us as soon as possible if you encounter any of the following issues with your order:
The product was damaged during transit.
The item received does not match your order.
The product has a clear quality defect.
Items or accessories are missing from your order.
Please provide your order number and relevant photographs so that we may verify the situation and assist you.
For issues confirmed to be the responsibility of Glacinote LLC or the shipping carrier, we will provide a reasonable refund, replacement, or other solution in accordance with applicable law.
- Non-Returnable Items
Return requests may be restricted in the following cases:
Products that have been used or consumed.
Products damaged due to improper use by the customer.
Products missing essential accessories or for which the original purchase cannot be verified.
Specific types of products for which returns may be restricted by law.
However, if a product has a quality defect, or if applicable law grants the customer specific rights regarding returns and refunds, we will handle the matter in compliance with the law.
- Order Cancellation
If you wish to cancel an order, please contact us via our customer service email as soon as possible.
For orders that have not yet been shipped, we will assist with cancellation and refund processing, subject to the current status of your order.
If an order has already been shipped, you may need to follow the return process outlined in this policy. For orders that cannot be fulfilled, Glacinote LLC will handle notifications and refunds in accordance with applicable law.
- What should I do if I haven’t received my refund?
If you have received a refund confirmation but the funds have not yet appeared in your original payment account, we recommend the following:
Check the transaction history of your original payment account.
Contact your bank or payment service provider to verify the status of the refund.
If you still have not received your refund, please contact us via our customer service email.
We will do our best to assist you in checking the status of your refund.
- Contact Us
If you have any questions regarding returns, refunds, or issues with your order, please contact Glacinote LLC.
Company Address:
2060 TOWER RD BSMT
AURORA, CO 80011
Phone Number:
(720) 983-5481
Customer Service Email:
support@glacinote.eu.cc
General Inquiries Email:
alexis@glacinote.eu.cc
Thank you for choosing Glacinote LLC!
We value every customer’s shopping experience and will make reasonable efforts to provide you with reliable after-sales service.